FAQs

If I cancel my tour, is the booking fee refunded?

By |2024-04-30T15:48:29+00:00March 31st, 2023|Categories: |

The booking fee is refundable until 24 hours before the start time of the cancelled tour. Please note that it may take up to 10 days before you see the refund in your account. For more information, visit our Cancel & Refund Policy page. Didn't receive a cancellation email? Send us an email, mentioning the 4-digit [...]

Why do I pay a booking fee for a free tour?

By |2023-03-31T21:54:40+00:00March 31st, 2023|Categories: |

When you join a tour, you are charged a €1,89 booking fee per attendee. These costs cover the following: €1,50 booking fee: A guarantee of your reservation, both for you and for us. Our work on the backend, organizing & managing our tours and guides. Marketing & website maintenance, so you can find us when [...]

How do I know if my booking is received?

By |2023-03-28T10:55:36+00:00March 28th, 2023|Categories: |

After choosing your date & time and entering your name & email address, you are taken to this screen: Make sure to click on the BOOK NOW button to confirm your submission. If your booking is recorded, you will see this screen: An email is sent to your email address for further reference. Didn’t receive anything? There are [...]

Can I reserve the tour for more than 6 people?

By |2024-04-30T15:50:33+00:00March 28th, 2023|

Our booking system allows reservations for a maximum of 6 people per booking. Our experience shows us that other attendees appreciate smaller groups within the tour. It keeps the tour up to speed and it’s easier to make new friends between smaller groups. We kindly ask you to respect this. If you are visiting with [...]

Go to Top